Managed IT Services Melbourne
Your IT is costing you more than you think.
Australian Owned & OperatedCybersecurity, Cloud & IT Support for Businesses With 10+ Staff
We manage your entire IT environment — security, cloud, support, and phones — for a fixed monthly fee. Most Melbourne businesses with 10–50 staff don't know what reactive IT is really costing them until they see the number. Find out in a free 15-minute Right Fit Call.
Trusted by 100+ BusinessesApply for a Right Fit Call
We only take on businesses we know we can help. See if you qualify.
100+
Businesses Supported
<15min
Avg Response Time
4.5★
Google Rating
0
Lock-In Contracts
Why does your IT company offer SEO, AI and digital?
Because fragmenting your technology across multiple vendors who've never spoken to each other is the real problem. We're a technology company. We understand your systems, your infrastructure, and your data end to end. When your IT, your website, your AI tools, and your digital presence are all managed by one provider who knows how they connect, everything performs better and nothing falls through the cracks. One throat to choke. One team accountable for all of it.
Let AI Run Your Front Office
AI voice agents that answer every call. Chat agents that convert website visitors. Automations that eliminate busywork. All built, deployed, and managed by us.
24/7
AI Availability
100%
Calls Answered
80%
Time Saved
AI Voice Agents
Answer every call, qualify leads, book appointments 24/7
AI Chat Agents
Convert website visitors into booked meetings instantly
Smart Bookings
Clients self-book, get reminders, zero no-shows
AI Automations
Social media, reviews, content, workflows - all automated
Managed IT Services Melbourne Businesses Rely On
One technology partner across IT, security, cloud, AI, and digital — because your technology should work as one connected system, not a patchwork of separate vendors.
From helpdesk support to cybersecurity and cloud - our managed IT services in Melbourne cover your entire IT environment so you don't have to.
Managed IT
Your Complete IT Department, Without the Overhead
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IT Support
Fast, Friendly IT Support When You Need It Most
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Cyber Security
Multi-Layered Protection With Enterprise-Grade Security Tools
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Cloud
Modern Cloud Solutions That Scale With Your Business
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Phones & Audio Conference
3CX-Powered VoIP That Keeps Your Business Connected
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Internet
Hosted Network Internet With Sophos Managed Firewall Security
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Websites & SEO
Websites That Look Amazing and Actually Get Found
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Microsoft 365
Your Complete Microsoft 365 Partner - From Licensing to Copilot
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AI & Automation
Your Autonomous AI Agency - Chat, Voice, Content, Social, Sites & More
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Domains & DNS
Cloudflare-Powered DNS and Domain Management
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CX365 Growth
Our Built-In CRM to Help Your Business Grow
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Procurement
Hardware, Equipment & Office Supplies
Learn MoreWhy Melbourne Businesses Choose Our Managed IT Services
The CX Experience
CX stands for Customer Experience. From your first conversation to daily support, every interaction is designed to feel personal, premium, and effortless - a red carpet experience for your IT.
Cyber Security Obsessed
Security is at the forefront of everything we do. We lock down your systems, train your team, and protect you from threats.
No Lock-In Contracts
We believe in earning your business every month. No tricky contracts - if you're not happy, you're free to leave.
Australian Owned & Operated
Based at 607 Bourke Street Melbourne CBD with a team across Australia and the Philippines for extended time zone coverage.
Proactive, Not Reactive
We don't wait for things to break. Our proactive monitoring catches issues before they impact your business.
How Our Managed IT Services Melbourne Onboarding Works
We limit onboardings to a handful each month because we invest serious time into understanding your business, auditing your systems, and getting your IT right from day one. No shortcuts, no rushed setups.
Enquire
Fill out our quick form and tell us about your business. We'll review your needs before reaching out.
Watch & Learn
While you wait, explore our webinar to see how we work, our platform, and get common questions answered.
Right Fit Call
A focused call where we ask the right questions to understand your goals, challenges, and whether we're the right match.
Discovery & Proposal
We deep-dive into your IT, cybersecurity, and digital marketing - then deliver a tailored proposal and blueprint.
Onboard & Align
Once approved, we onboard your team and align everything to the blueprint for seamless, proactive management.
How CX IT Services Works for You
Watch how we help Melbourne businesses stay secure, productive, and ahead of the curve.
Industries We Specialise In
We understand the unique IT needs of different industries across Melbourne.
What Is Poor IT Costing Your Business?
The average Melbourne business with 20 staff loses over $3,000/month to unmanaged IT — downtime, security gaps, and staff hours wasted on workarounds. Drag the slider to see your number.
Between system outages, security breaches, and everyday tech friction, poor IT silently drains thousands from your bottom line every month. Slide the bar to see what it's really costing you.
Drag the slider to match your team size
Sources: ASD Cyber Threat Report 2024, Ponemon Institute, ACSC SMB Cybersecurity Survey
What Our Clients Say
Best IT service I've ever worked with so far. Dealt with issues promptly, and always giving out-of-the-box solutions to solve problems and deliver exactly what we need.
Pongsapak Rochjana
Business Owner
Business Owner — professional services, Melbourne
Excellent service and professional advice. Peter & James are fantastic in what they do and with their operation. All of my companies IT and solutions needs are well looked after including emergency response beyond expectation.
Jacamo C.
Director
Director — Melbourne business owner
We've been working with James & Peter to manage all our IT needs for years now, and I can't rate them highly enough. They're always very accommodating, highly experienced and knowledgeable with any issue we need assistance with.
Paul Warren
Business Owner
Business Owner — multi-entity group, Melbourne
We Don't Work With Everyone
We are selective about who we take on because we commit deeply to every client. Here is who we work best with.
You Are a Good Fit If...
- You have 10+ staff (or a budget of $2,000+/month for smaller teams)
- You take cybersecurity seriously
- You want a proactive IT partner, not just break-fix
- You value reliability over the cheapest quote
- You are open to a long-term strategic partnership
We Are Not the Right Fit If...
- You are shopping purely on price
- You have fewer than 10 staff and a budget under $2,000/month
- You just want someone to fix things when they break
- You are not willing to invest in proper security
- You expect 24/7 for a budget-tier price
We review every application within 24 hours
Managed IT Services Across Melbourne & Australia
Based at 607 Bourke Street Melbourne CBD, we deliver managed IT services across Melbourne suburbs and major Australian cities.
Managed IT Services Melbourne - FAQs
Common questions about managed IT, cybersecurity, and cloud services for Melbourne businesses.
Managed IT is a proactive approach where we monitor, maintain, and manage your entire IT environment 24/7 for a fixed monthly fee. Break-fix is reactive - you only call when something breaks, and pay per incident. Managed IT prevents most issues before they happen, reduces downtime, and gives you predictable costs.
Pricing is based on the number of users and devices in your business. Most Melbourne businesses with 10-50 staff find managed IT is 30-50% cheaper than hiring even one in-house IT person, while getting access to a full team of specialists. Book a Right Fit Call for a tailored quote.
We specialise in businesses with 10 or more staff - the sweet spot where IT complexity requires professional management. We also work with smaller teams if the IT budget is $2,000+/month, as this ensures we can deliver the level of service we stand behind. Our clients range from small teams to 200+ employees.
No. We do not use lock-in contracts. Our agreements are month-to-month because we believe in earning your business through quality service every month. If you are not happy, you are free to move on.
Our Melbourne-based helpdesk typically responds within 15 minutes for critical issues. Most problems are resolved remotely in real time. For on-site needs, our team can usually be there within hours from our CBD office at 607 Bourke Street.
We implement multi-layered security including endpoint detection and response (EDR), email security, phishing simulations, staff training, dark web monitoring, MFA enforcement, and compliance support aligned with the Essential Eight framework.
Yes. As a Microsoft Cloud Solution Provider, we set up, migrate, and manage Microsoft 365, Azure, and AWS environments. This includes email, SharePoint, Teams, OneDrive, and enterprise applications with full backup and security.
We support a range of industries including SMEs, law firms, accounting firms, medical and dental clinics, schools and education providers, and professional services. Each industry gets tailored IT solutions to meet their specific compliance and operational requirements.
Start with a free Right Fit Call - a 15-minute conversation where we learn about your business and IT challenges. If we are a good fit, we conduct a Technology Discovery to audit your current environment, then create a tailored IT strategy and onboarding plan.
Our headquarters are at 607 Bourke Street, Melbourne CBD. We are Australian owned and operated with a team across Australia and the Philippines for extended coverage across time zones. We provide managed IT services across Melbourne suburbs and major Australian cities including Sydney, Brisbane, Perth, and Adelaide.
We don't take on every business. This is how we find out if you're one of them.
A straight 15-minute conversation — we ask the right questions, you get honest answers. If we're a good fit, we'll show you exactly what that looks like. And if the call isn't worth your time, we'll load $100 in CX Dollars onto your account — redeemable against any CX IT service. Not hardware. Not licensing. Our service, our team, our time. Because if we can't show you value in 15 minutes, we haven't earned your business yet. Only 6 Right Fit Calls available per month.
See How Easy It Is to Change ProvidersApply for a Right Fit Call
We only take on businesses we know we can help. See if you qualify.